Summary by Judene Shelley (5/3/09):
US and UK Routes to Employment: Strategies to Improve Integrated Service Delivery to People with Disabilities
In this report, researchers from the ICI [Institute for Community Inclusion]/UMass [Universtity of Massachusettes] Boston and City University London examine the experiences of the public employment services in the United States and United Kingdom in developing effective strategies for providing integrated service delivery. Funded by the IBM Center for the Business of Government, the research focused on what works and what doesn't work, providing a roadmap to improving services for individuals with disabilities.
The report identifies 12 strategies to strengthen integrated service delivery systems and to assist individuals with disabilities in gaining and maintaining productive employment. Implementing these strategies can benefit individuals with disabilities, who have the opportunity to realize their potential more fully; the taxpayer, who is paying less for disability assistance; and society at large, which gains the productive skill of talented individuals. However, the overall effectiveness of the employment services in the two countries for people with disabilities remains uncertain, and there are many challenges to be overcome.
The Executive Summary and Full Report can be downloaded at: http://communityinclusion.org/article.php?article_id=276&type=project&id=52
From the Executive Summary by the Institute for Community Inclusion:
Challenges
to effective service delivery for people with disabilities are:
- The current economic situation and
rising unemployment.
- Employers' lack of knowledge and
misperceptions about employing people with disabilities.
- The need to engage people with
disabilities before they move onto long-term benefits.
- The need to address all barriers to
work of people with disabilities.
- Achieving an appropriate balance
between mandatory and voluntary participation in employment-related
services.
- The need for research on employment
services and initiatives that is independent of government.
This
report presents 12 strategies, including evidence of their effectiveness, that
have been grouped into three themes. These strategies are a potential response
to the challenges listed above. The strategies described are the result of a
scoping review that the authors conducted of existing empirical research on PES
delivery for people with disabilities in the US and the UK. Empirical research
included both published and unpublished materials that were produced between
January 2000 and June 2008.
Strategies
to deliver existing services more effectively to people with disabilities:
1. Proactively reach
out and market to people with disabilities to increase access to employment
programs and services.
2. Create universally
accessible and customer-friendly environments for direct employment service
delivery.
3. Provide specialist
support to people with disabilities as needed.
4. Train staff on
disability and related issues to build organizational capacity to more
effectively serve people with disabilities.
5. Calculate whether
people with disabilities would be better off working and give advice on work
incentives to help them overcome financial worries about returning to work.
6. Provide supports to
help people with disabilities do their jobs and stay in work.
7. Measure the
effectiveness of job finding for people with disabilities to continuously improve
employment service delivery.
Strategies
to create partnerships to better serve people with disabilities:
8. Engage disability
organizations in direct employment service delivery.
9. Partner with other
service providers and share resources to provide more comprehensive employment
service delivery but also prevent duplication.
10. Understand
employers' needs as an essential part of the process of finding jobs for people
with disabilities.
Strategies
to provide new services to people with disabilities:
11. Intervene early to
help prevent people going from sickness absence onto long-term disability
benefits from becoming disconnected from the labor market.
12. Help people to
understand and manage their disability or health condition so that they are in
a better position to obtain and keep employment.
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